Believe it or not, I am not incredibly technologically inclined. Despite my entire world being online, I could not fix a computer problem if I tried. Luckily, I have some very good friends that are amazing with computers. They can fix just about anything that could possibly be wrong with a computer. The only downside is that they live so far away.
Despite my technologically trained and inclined friends living so far away, they still find ways to help me with my computer issues. Now they use this program called Bomgar. This system allows for my technical friends to use remote access for mac and pc computers, both of which I have. This allows my technological friends to address my different software issues without having to drive the 6 hours needed to get to my home from their cities of residence.
The remote access software provided by Bomgar is easy for my technological friends to use, and it is secure enough for me to trust. With my entire world being online, I cannot risk information being available for hackers to view. While I may not have account information on my computer, I do have access points to various websites, including my personal blogs that I do not want to share with the world. With Bomgar, I do not have to worry about that.
While I am not a technologically inclined individual and would have quite a bit of difficulty finding the ability or desire to use Bomgar, my technological friends say that it is an easy to use system. They seem to like the program and find it well designed. While I cannot attest to the functions of the software, I can say that while they have been using it, they have been able to fix my computer software issues quickly and efficiently.